Frequently Asked Questions
 |
Q.
Who are we? |
A
We are a family owned company.
| Q.
Where do you set the inflatable up?
A.
We prefer grass, but we can set up on pavement,
concrete, or inside a room or building that is tall
enough (18 ft minimum.) If we set up somewhere
that the inflatable cannot be staked down, (such as
pavement, concrete, or inside) there will be a small
sand bag fee. We cannot set up on brick chips, glass,
gravel, or other jagged surfaces. Inflatables must
be at least 5 feet away from any wall. We need a
20 foot square area minimum to set up. Check
individual inflatable requirements. |
|
Q.
What do I need to do to book an inflatable for an event? |
A.
We have to close our
weekend for scheduling by Wednesdays at
Noon. After looking on the Inflatables pages and finding a
unit you are
interested in, You can click on the
Reservation/Availability tab to print off our
Reservation form. All of these pages can either
be faxed, emailed, or mailed into our office. We suggest
that you check with us before sending to make sure the
item(s) you desire are available.
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Q.
Do I need to give you a deposit? |
A.
If you are a new customer doing a large event, a 50% Credit
Card deposit is required. If you are a repeat customer, a
deposit is not necessary. See
Payment Page
|
Q.
What is your Cancelation Policy?
|
A.
Cancellation/Refund Policy:
Customer
will receive a full refund of deposit if customer
cancels at least 30 business days prior to event date.
If CUSTOMER CANCELS WITHING 15-29 DAYS PRIOR TO EVENT,
CUSTOMER IS RESPONSIBLE FOR 50% OF THE TOTAL RENTAL.
If customer cancels less than 15 business days prior to
event date, CUSTOMER IS RESPONSIBLE FOR 100% OF THE TOTAL
RENTAL.
No
Refund or Rain Checks will be issued after the equipment has
been delivered, even if the equipment is not used.
All Weather Cancellations must be made by 8:00 AM the
date of the rental to receive refund of deposit.
(A) If the equipment
malfunctions or is inoperable, it is the sole responsibility
of the customer to notify AHB immediately.
If AHB is not notified and given a chance
to correct the problem, No Refund will be given
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Q. What is your rain
policy?
A.
You have the option to reschedule or cancel before
the equipment is delivered. If there is a threat of
rain, we will call you before coming out.
Refund or rain checks WILL NOT
be issued in the event the rented equipment is not
used for any reason after set up. If due to weather, you
choose to cancel set-up (**when we call prior to
delivery), we will
either reschedule or refund your deposit. |
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If the
equipment does not work properly, it is YOUR
responsibility to notify us to correct it. |
| Q.
What is the weight limit?
A.
200 lbs. per person on some equipment, 150 lbs per
person on others. |
| Q.
Can I pick up the inflatable unit myself to save money?
A.
NO!
The safety of
any child is too important. The Inflatables must
be set up by experienced personnel only. Our staff
has over 6 years of experience in the proper set up of
inflatables. |
| Q.
What forms of payment do you accept?
A.
We accept Checks,
Cash or Money Orders.
We now accept
Visa & Master Card |
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